Warranty
Warranty Policy
We take pride in manufacturing high-quality, high-performance products designed to support you through every adventure. If a product fails due to a manufacturing or material defect, Marada will provide repair or replacement services within 30-day limited warranty period, in accordance with this warranty policy.
In addition, Marada offers lifetime online technical support to assist you with product installation, usage, and troubleshooting.
Warranty Period
This product is covered by a 30-day limited warranty, starting from the date of delivery.
During the warranty period, if a defect in materials or workmanship occurs under normal use, Marada will provide a repair or replacement.
Warranty Coverage
This warranty covers manufacturing defects only, meaning flaws that occur during the production process.
Examples of covered issues include, but are not limited to:
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Incorrect or missing components
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Defects in materials or workmanship identified under normal use
What Is Not Covered by This Warranty
This warranty does not cover damage resulting from:
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Improper storage or handling
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Incorrect use, misuse, or inadequate maintenance
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Failure to follow instructions, limitations, or guidelines outlined in the product manual
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Failure to follow recommended maintenance procedures
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Product modifications or unauthorized alterations
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Damage caused by sharp impacts, bending, compression, dropping, abnormal force, collisions, or any other conditions beyond reasonable control of the brand
Normal wear and tear is also excluded from warranty coverage.
Lifetime Online Technical Support
Even after the 30-day warranty period expires, Marada continues to provide lifetime online technical support. Our support team is available to help with:
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Product setup and installation guidance
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Usage instructions
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Troubleshooting and general technical questions
How to Submit a Warranty Claim
To initiate a warranty claim within the 30-day warranty period, please email the following to:
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Clear photos of the product
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A brief description of the issue
Our support team will review your submission and contact you promptly with the claim outcome and next steps.