Return & Exchange Policy

At Marada, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, our customer support team is here to help and will do our best to make the return or exchange process as smooth and straightforward as possible.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

The product must be unused, undamaged, and in the same condition as when you received it
Items must be returned in their original packaging, including all accessories, manuals, and inserts
Return or exchange requests must be submitted within 30 days of delivery, based on the tracking information
Used, damaged, or altered items are not eligible for return or exchange

To ensure efficient processing, please note:
Returns that have not been approved via email or packages that are untrackable will not be accepted.

How to Request a Return or Exchange

If you wish to request a return or exchange, please contact us within 30 days of receiving your order by one of the following methods:

Reach out to us with your order number, or
Email our support team directly at marada.service@gmail.com

Once your request is approved, our customer service team will provide you with detailed return instructions.

Refund Process

Refunds will be processed after the returned item has been received and inspected by our team
Once approved, you will receive a confirmation email and the refund will be initiated promptly
The time required for the refund to appear in your account may vary depending on your original payment method and financial institution

If you have any questions regarding your order, returns, or exchanges, please feel free to contact us at any time.
Our support team is always happy to assist and is dedicated to providing you with a pleasant and worry-free shopping experience.